KD Clean and Shine is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services or visit our website, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

• Identity Data – Name, title, and contact details (phone number, email address, postal address).
• Transaction Data – Payment details and billing address when booking our services.
• Communication Data – Records of correspondence, including inquiries and feedback.

We do not collect any special category data (e.g., health information, religious beliefs, etc.).

2. How We Use Your Data

We process your data for the following lawful purposes:

• To provide and manage our cleaning services.
• To process payments and issue invoices.
• To communicate with you about bookings, offers, and service updates.
• To improve our website and customer experience.
• To comply with legal obligations (e.g., tax or fraud prevention laws).

We rely on legitimate interests, contract necessity, and legal obligations as the legal bases for processing your data.

3. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with:

• Service Providers: Payment processors and accountant.
• Legal Authorities: If required by law for fraud prevention or legal compliance.
• Business Transfers: If our company is sold or merged with another business.

All third-party service providers are required to respect your data privacy and security.

4. Data Retention

We will retain your data only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically:

• Booking records are kept for 3 years for tax and accounting purposes.
• Customer inquiries are retained for 12 months unless further contact is made.

5. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

• Right to Access – Request a copy of your data.
• Right to Rectification – Correct inaccurate or incomplete data.
• Right to Erasure – Request deletion of your data (subject to legal obligations).
• Right to Restrict Processing – Limit how we process your data.
• Right to Data Portability – Request transfer of your data to another service.
• Right to Object – Object to direct marketing or processing based on legitimate interests.

To exercise any of these rights, please contact us at kdcleanandshine@gmail.com

6. Data Security

We implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute security.

7. Cookies & Tracking Technologies

Our website may use cookies to enhance user experience. You can control or disable cookies through your browser settings.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies, so we encourage you to review them separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

KD Clean and Shine
Email: kdcleanandshine@gmail.com
Phone: +44 7384 106979
Service Address:Birmingham, UK